Guest Due-Diligence Questionnaire
Collect additional guest information through a structured workflow.
Build configurable customer and operator questionnaires for KYC, CDD, and EDD workflows across web and mobile experiences.
- Part of a guest compliance session
- Hosted, API, and webhooks
- Configured human review
How it works
Launch a questionnaire in three steps
Build the form, define its logic, and connect the results to the decision workflow.
Design the questionnaire
Create sections and configured field types with labels, helper text, language, and brand treatment.
Add conditional logic
Control which questions appear and when an answer triggers CDD, EDD, another verification module, or review.
Review structured results
Use the dashboard or configured API output to review responses, case context, and the resulting decision path.
Customer due diligence
Identity establishes who the customer is. Questions explain the risk context.
Collect purpose, expected activity, source-of-funds, and other configured information consistently, then use the answers to continue CDD or route higher-risk cases into EDD.
Consistent customer profiles
Ask the same reviewed questions for each relevant customer segment and keep structured responses together.
Conditional question paths
Show only relevant questions and request deeper information when previous answers or risk signals require it.
Operator review support
Use a separate internal checklist for Video KYC or manual case review while retaining the customer response record.
Capabilities
A questionnaire engine for real workflows
Use customer and operator forms as connected verification modules.
Discuss your workflow- 01Customer questionnaires
- 02Operator checklists
- 03Conditional logic
- 04Text, choice, and multi-select fields
- 05Language and brand controls
- 06CDD-to-EDD routing
Use cases
Where questionnaires fit
- Extended-stay guest onboarding
- Corporate housing bookings
- Source-of-funds questions where required
- High-risk reservation review
- Live video review preparation
- Periodic platform customer review
Security and privacy
Controlled by design, documented in public.
Every module uses the same access, output, audit, and retention boundaries as the wider guest compliance workflow.
Minimum necessary output
Operators receive the approved status and fields rather than unrestricted document copies by default.
Booking-linked history
Configured consent, status, access, and review events remain tied to the relevant session.
Controlled retention
Access and retention rules are configured for the customer's workflow and applicable obligations.
FAQ
Frequently asked questions
Key implementation and workflow questions for guest due-diligence questionnaire.
Configure your flow
See Guest Due-Diligence Questionnaire inside a DocinVault workflow
We will map the module to your customer journey, operating market, and review requirements.