Video KYC
Guided remote identity verification
Run live video verification sessions with approved agents, configurable interview steps, document checks, and a reviewable session record.
- Configurable workflow
- Hosted, API, and webhooks
- White-label experience
Human-assisted verification
Add an approved reviewer where automation needs human judgment
Video KYC combines a live conversation with configured identity, questionnaire, document, and evidence-capture steps in one controlled session.
Guided interviews
Give agents a consistent sequence of prompts, checks, and decision fields for each workflow.
Connected verification data
Keep identity documents, questionnaire answers, screening context, and session evidence tied to the same case.
Configurable participation
Support one-to-one or approved multi-participant sessions when the customer process requires them.
How it works
How Video KYC works
Prepare the case, conduct the live session, and retain a clear decision trail.
Create the session
Trigger Video KYC from onboarding, a risk rule, or an authorized reviewer and send the secure session invitation.
Review the case context
The agent receives the configured identity, document, questionnaire, or screening information required for the interview.
Conduct the guided call
The agent follows the approved prompts, document checks, and evidence-capture requirements.
Record the decision
The authorized outcome and configured session evidence return to the case and downstream workflow.
Capabilities
A structured live-verification workspace
Give agents the information and controls they need without separating the call from the KYC case.
Discuss your workflow- 01Single-participant sessions
- 02Multi-participant sessions
- 03Agent scripts and checklists
- 04Document and questionnaire context
- 05Decision recording
- 06Audit-oriented session history
Use cases
Where Video KYC fits
- Enhanced due diligence
- Complex guest cases
- Business representative checks
- Remote account opening
- High-risk onboarding
- Manual verification escalation
Security and compliance
Built for controlled identity workflows
Apply configured access, evidence, retention, and result-handling rules while using the approved security and compliance controls of the DocinVault platform.
Level 2 ISO 30107-3
CCPA compliant
SOC 2 Type 2
eIDAS compliant
FAQ
Frequently asked questions
Key implementation and workflow questions for video kyc.
When should Video KYC be used?
Video KYC can be a standard requirement or a step-up path when automated checks, risk signals, or market rules require human-assisted verification.
Can agents see earlier verification results?
Yes. The workspace can present the configured document, biometric, questionnaire, and screening context required for the call.
Are agent decisions connected to the original case?
Yes. The approved decision and configured session evidence remain linked to the same verification case and downstream workflow.
Configure your flow
See Video KYC inside a DocinVault workflow
We will map the module to your customer journey, operating market, and review requirements.